Returns and Refund Policy

Last Updated: 14-11-2024

At SalsaMart (salsamart.com), we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help. Please review our returns and refund policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as when you received it.
• The item must be in its original packaging with all tags, labels, and accessories included.
• The return request must be made within 10 days of receiving your order.

Items that do not meet these criteria will not be eligible for a return.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers)
• Customized or personalized items
• Gift cards
• Health and personal care items
• Sale or clearance items (unless defective or damaged)

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support at salsamart053@gmail.com or through our Contact Page with your order number and the reason for your return.
2. Receive Instructions: Our team will review your request and provide you with instructions on where and how to send your item(s).
3. Ship the Item: Package your item securely and ship it to the return address provided. Please note that customers are responsible for return shipping costs unless the item is defective or we made an error in your order.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed, and the amount will be applied to your original payment method within [X] days.
• Original shipping costs are non-refundable, except in cases where the return is due to our error or a defective item.

5. Late or Missing Refunds

If you haven’t received your refund after the stated period:

1. Check Your Bank Account: Sometimes, banks take a few days to process refunds.
2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
3. Contact Us: If you’ve done all of this and still have not received your refund, please email us at salsamart053@gmail.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at salsamart053@gmail.com with your order number and details about the defective item.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately with a photo and description of the issue. We will work with you to resolve the problem by providing a replacement or refund as appropriate.

8. Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

9. Contact Us

For further questions or assistance with returns and refunds, please contact us:

• Email: salsamart053@gmail.com
• Website: salsamart.com/contact-us