Returns & Refund Policy

Effective Date: 23-09-2024

At SalsaMart, we strive to ensure that you are satisfied with your purchase. However, if for any reason you are not completely happy with your order, we are here to help. Please read our returns and refund policy carefully.

1. Returns

You have [Insert Number] days from the date of receipt of your item(s) to request a return. To be eligible for a return, the item must meet the following conditions:

• • Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of Purchase: You must provide a valid receipt or proof of purchase.

Certain types of goods are exempt from being returned:

• • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods (e.g., undergarments, hygiene products)
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

2. How to Initiate a Return

To initiate a return, please contact us at salsamart053@gmail.com or through our Contact Page. We will provide you with a return authorization number and instructions on how to send the item back.

Please do not send your purchase back to the manufacturer unless instructed by us.

3. Return Shipping

You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or damaged upon receipt.

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

4. Refunds

Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.

• Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
• Partial Refunds: In some cases, only partial refunds are granted (if applicable). This includes:
  • Items with obvious signs of use
  • Items not in their original condition or missing parts

5. Late or Missing Refunds

If you haven’t received a refund after [Insert Number] days, please check with your bank or credit card company first, as there may be some processing time before a refund is posted.

If you’ve done this and still have not received your refund, please contact us at salsamart053@gmail.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at salsamart053@gmail.com, and we will provide instructions.

7. Non-Refundable Items

Certain items cannot be refunded, including:

• • Sale items: Only regular-priced items may be refunded. Sale or clearance items are non-refundable.
  • Gift cards: Gift cards cannot be refunded or redeemed for cash.

8. Cancellations

You may cancel an order before it has been shipped for a full refund. Once an order has been shipped, the return process must be followed.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received. If the gift wasn’t marked as a gift when purchased, we will send the refund to the original purchaser.

10. Contact Us

If you have any questions about our Returns & Refund Policy, please contact us at:

• Email: salsamart053@gmail.com
• Contact Page: salsamart.com/contact-us